Privacy statement

1. Introduction

Ridecloud is a service which provides its users with access to various mobility service providers. If you visit our website or in any other way contact Ridecloud, we process your personal data. By “processing” we mean everything we can do with this data such as collecting, recording, storing, adjusting, organizing, using, disclosing, transferring or deleting that data.

This Privacy Statement aims to explain in a simple and transparent way what personal data we gather about you and how we process it.

2. The type of personal data we collect

Personal data refers to any information that tells us something about you and that we can link to you.

The personal data we process includes:

your identity particulars, such as your name, date of birth, gender, phone number and address;

information created when you use our services, such as location, usage and device information;

communications data, when you contact us about Ridecloud.

3. What we do with your personal data

We only use your personal data for legitimate business reasons.

These include:

validating interest in Ridecloud proposed goods and services;

contacting you about Ridecloud and our current and proposed services;

creating your account and providing you with the Ridecloud app and associated services in accordance with the Ridecloud app terms and conditions. If you don’t want us to process your personal data, we may not be able to provide our services to you under the agreement with you;

to assist you when you contact us about RideCloud;

testing, research, analysis and product development; and

if necessary, to comply with our legal obligations.

4. Who we share your personal data with and why

We may disclose personal data to third parties, such as regulators, if required to do so by law. When we use other service providers we only share personal data that is required for the particular purpose or assignment. Service providers support us with activities such as:

performing certain services and operations

marketing activities or events and managing customer communications;

designing and maintenance of internet-based tools and applications; and

preparing reports and statistics, printing materials and designing products.

 

5. Cookies

We use cookies on our website for making the website function properly and analysing use of the website. With this information we can improve and further develop the website. We don’t use tracking cookies or similar technologies.

Ridecloud uses Google Analytics to perform statistical analyses about the way you use the services of Ridecloud. Google Analytics collects information on how you navigate, how much time you spend on our website, how long you visit a particular web page, from which website you came to our website, type of internet browser you use and the IP address of your mobile phone and/or tablet, and websites you visit after visiting our web site. This information is collected and analysed to improve the user friendliness of our website and to improve our marketing activities.

A cookie is a small text file that is stored by your browser on your computer. On each subsequent visit to the website, the browser searches for cookies. If the browser finds cookies, it sends the information stored by the cookie to the website. The website downloads cookies on your computer, tablet or mobile phone which are strictly necessary for the functioning of the website, such as cookies that ensure that you can retrieve information on the website quickly, and cookies that are strictly necessary to provide a service which has explicitly been requested by you, such as a cookie that remembers your cookie settings. To download cookies that are not strictly necessary, such as cookies for gathering statistical information, Ridecloud needs your prior consent.

If you have adjusted your cookie settings so that websites are not permitted to place cookies on your computer, the Ridecloud website may not be able to download the cookie which remembers whether or not you consented to the placing of cookies. If so, you will be asked to indicate your cookie preferences each time you visit the website. If you do not wish to be asked about your cookie preferences each time you visit the website, you need to adjust your browser’s cookie settings.

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device’s IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link.

You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.

 

We use the “visitor action pixels” from Facebook Ireland Ltd (“Facebook”) on our website.

This allows user behavior to be tracked after they have been redirected to the provider’s website by clicking on a Facebook ad. This enables us to measure the effectiveness of Facebook ads for statistical and market research purposes. The data collected in this way is anonymous to us, i.e. we do not see the personal data of individual users. However, this data is stored and processed by Facebook, which is why we are informing you, based on our knowledge of the situation. Facebook may link this information to your Facebook account and also use it for its own promotional purposes, in accordance with Facebook’s Data Usage Policy https://www.facebook.com/about/privacy/. You can allow Facebook and its partners to place ads on and off Facebook. A cookie may also be stored on your computer for these purposes.

You can object to the collection of your data by Facebook pixel, or to the use of your data for the purpose of displaying Facebook ads by contacting the following address: https://www.facebook.com/settings?tab=ads.

 

6. Data retention

We are only allowed to keep your personal data for as long as it’s still necessary for the purpose we initially required it. After this we look for feasible solutions, like archiving it.

 

7. Your rights

We respect your rights to determine how your personal information is used. These rights include:

Right to access personal data: You have the right to ask us for an overview of your personal data that we process by sending an email to team@ridecloud.nl.

Right to rectify personal data: if your personal data is not correct, you can ask us to rectify your personal data by sending an email to team@ridecloud.nl.

Right to complain: Should you not be satisfied with the way we have responded to your concerns you have the right to submit a complaint to us. If you are still unhappy with our reaction to your complaint, you can escalate it to the ING Bank Data Protection Officer. You can also contact the data protection authority in your country.

Please refer to the ING Privacy Statement for a full overview of your rights and how to exercise them.

 

8. Changes

This Privacy and Cookie Statement may be modified from time to time to comply with applicable laws or to reflect our updated business practices, so please check this Privacy Statement periodically for any changes. The date of the last adjustment was 19/07/2018.

 

9. Regulatory information

Ridecloud is part of ING Bank N.V. (‘ING’). ING has its statutory seat in Amsterdam at Bijlmerplein 888, 1102 MG, The Netherlands, Trade Register number 33031431. ING is regulated and licensed by the De Nederlandsche Bank (‘DNB’) and the European Central Bank (‘ECB’) for payment services. ING is also regulated and licensed by the Autoriteit Financiële Markten (‘AFM’) and regulated by the Autoriteit Consument & Markt (‘ACM’). Information regarding supervision of ING can be obtained from DNB (www.dnb.nl), AFM (www.afm.nl) or ACM (www.acm.nl).

 

 

 

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